Complaints

If you wish to make a complaint about your insurance policy, please contact your broker in the first instance.

If you remain dissatisfied please contact Antares Syndicate 1274:

Compliance Department
Antares Managing Agency Limited
21 Lime Street
London
EC3M 7HB

Tel: 020 7959 1900
Email: compliance2@antaresunderwriting.com

If you are an Eligible* Complainant, you may refer the matter at any time to the Complaints Department at Lloyd’s. To determine if you are an Eligible* Complainant or to refer a complaint to Lloyd’s, you may contact them at:

Complaints
Lloyd’s
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

Tel: 020 7327 5693
Fax: 020 7327 5225
E-mail: complaints@lloyds.com
Website: www.lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available on the above website and address.

If you are an Eligible* Complainant and remain dissatisfied after Lloyd’s has considered your complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). The contact details for the Financial Ombudsman Service are:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 023 4567
0300 123 9123
Fax: 020 7964 1001
E-mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

The FOS is an independent service for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at the website above.

Following the complaints procedure with the FOS does not affect your rights to take legal action. Further details will be provided at the appropriate stage of the complaints process.

* eligible complainant – a consumer (individual acting for purposes outside their trade, business or profession), a micro-enterprise (turnover or annual balance sheet of not more than €2m and fewer than 10 employees), a charity with an annual income of less than £1m at the time the complaint is referred, or a trustee of a trust which has a net asset value of less than £1m at the time the complaint is referred, professional clients and eligible counterparties, where the person is an individual acting for purposes outside his trade, business, craft or profession.

  • Accident and Health

    Accident and Health

    The Accident and Health Team are specialist, multinational insurers and reinsurers in the best tradition of Lloyd’s…

  • Aviation

    Aviation

    The Aviation Team adds value to this highly technical class through our detailed understanding of the risks and portfolio we cover...

  • Cargo

    Cargo

    The Cargo Team write a core portfolio of facultative cargo from across the world with an emphasis on petrochemicals, commodities…

  • Casualty Treaty

    Casualty Treaty

    Our Casualty Treaty division is a quoting market across the spectrum of liability classes…

  • Claims

    Claims

    The Claims Team is responsible for handling claims for Syndicate 1274 Marine, Aviation, Property, Casualty and Terrorism...

  • Financial Institutions

    Financial Institutions

    The Banks and Financial Institutions team underwrites a diverse book of business...

  • Marine Energy

    Marine Energy

    The energy team uses technical expertise and underwriting experience to manage a balanced portfolio throughout the cycle...

  • Marine Excess of Loss

    Marine Excess of Loss

    The Marine Excess of Loss account has achieved significant growth since it was originally established in 2000...

  • Marine Hull

    Marine Hull

    The Marine Hull Team is a strong market leader with the principal focus of the portfolio on modern ocean-going vessels...

  • Political and Financial Risks

    Political and Financial Risks

    We offer significant capacity in this specialised class and have highly capable people with market-leading experience...

  • Professional Indemnity

    Professional Indemnity

    The Professional Indemnity department benefits from an experienced and well respected International Underwriting...

  • Property Direct and Facultative

    Property Direct and Facultative

    Our Property account has a global scope and covers both Open market and Binders...

  • Property Excess of Loss

    Property Excess of Loss

    Our Property Treaty account is comprised primarily of catastrophe and risk excess of loss business...

  • Specie

    Specie

    The Specie Team encompasses all areas of Fine Art, Cash in Transit, Jewellers Block and General Specie…

  • Terrorism

    Terrorism

    The Antares Terrorism Account was established in 2010. We offer Insurance and Reinsurance in a broad range of territories...