If you wish to make a complaint about your insurance policy, please contact your broker in the first instance.

If you remain dissatisfied please contact Antares Syndicate 1274:

Compliance Department
Antares Managing Agency Limited
21 Lime Street

Tel: 020 7959 1900

If you are an Eligible* Complainant, you may refer the matter at any time to the Complaints Department at Lloyd’s. To determine if you are an Eligible* Complainant or to refer a complaint to Lloyd’s, you may contact them at:

Fidentia House
Walter Burke Way
Chatham Maritime

Tel: 020 7327 5693
Fax: 020 7327 5225

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available on the above website and address.

If you are an Eligible* Complainant and remain dissatisfied after Lloyd’s has considered your complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). The contact details for the Financial Ombudsman Service are:

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Tel: 0800 023 4567
0300 123 9123
Fax: 020 7964 1001

The FOS is an independent service for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at the website above.

Following the complaints procedure with the FOS does not affect your rights to take legal action. Further details will be provided at the appropriate stage of the complaints process.

* eligible complainant – a consumer (individual acting for purposes outside their trade, business or profession), a micro-enterprise (turnover or annual balance sheet of not more than €2m and fewer than 10 employees), a charity with an annual income of less than £1m at the time the complaint is referred, or a trustee of a trust which has a net asset value of less than £1m at the time the complaint is referred, professional clients and eligible counterparties, where the person is an individual acting for purposes outside his trade, business, craft or profession.

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